Customer Care Associate
5.
0 Harpster, OH Harpster, OH $12 - $14 an hour $12 - $14 an hour 2 days ago 2 days ago 2 days ago Ohio Cannabis Company is looking to add to the team.
The Customer Care Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment.
Primary Responsibilities Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store Guide customers through sales transactions while offering advice and knowledge as needed or requested Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure Continuously develop product knowledge to offer customers the most up-to-date information and advice Respond to customer inquiries in store, online, and over the phone Accurately use and maintain the point of sale (POS) system in person and over the phone Accurate cash handling, customer cart management, and ringing of customer transactions Accurate and timely data entry of customer orders.
Strive to achieve team and individual performance goals Verify proper paperwork, documentation, and required identification for customers Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership Report any observed inconsistencies or hazards to Store Leadership Maintain a clean, organized, safe and inviting store environment Complete store opening and closing checklists Job Requirements Must be at least 21 years of age High school diploma or general education degree (GED) Retail experience preferred, cannabis retail experience a plus Exceptional customer service skills Knowledge of basic computer skills:
Excel, Word, Database search and copy/paste functions Cannabis point of sale (POS) software a plus Positive attitude, team player and strong work ethic Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures Must pass all required background checks Must be and remain compliant with all regulatory requirements for working in the cannabis industry Must be able to obtain and retain a license issued by the state of operation Must have excellent organization and time management skills Must be focused and pay close attention to detail Must be able to internalize training and follow instructions Must be able to communicate clearly and effectively Available shifts and compensation:
We have available shifts all days of the week.
Compensation is $12.
00 - $14.
00/hour.
About Ohio Cannabis Company:
Ohio Cannabis Company is looking for an individual to join our team.
Our ideal candidate is self-driven, motivated and trustworthy.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Harpster, OH Harpster, OH $12 - $14 an hour $12 - $14 an hour 2 days ago 2 days ago 2 days ago Ohio Cannabis Company is looking to add to the team.
The Customer Care Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment.
Primary Responsibilities Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store Guide customers through sales transactions while offering advice and knowledge as needed or requested Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedure Continuously develop product knowledge to offer customers the most up-to-date information and advice Respond to customer inquiries in store, online, and over the phone Accurately use and maintain the point of sale (POS) system in person and over the phone Accurate cash handling, customer cart management, and ringing of customer transactions Accurate and timely data entry of customer orders.
Strive to achieve team and individual performance goals Verify proper paperwork, documentation, and required identification for customers Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership Report any observed inconsistencies or hazards to Store Leadership Maintain a clean, organized, safe and inviting store environment Complete store opening and closing checklists Job Requirements Must be at least 21 years of age High school diploma or general education degree (GED) Retail experience preferred, cannabis retail experience a plus Exceptional customer service skills Knowledge of basic computer skills:
Excel, Word, Database search and copy/paste functions Cannabis point of sale (POS) software a plus Positive attitude, team player and strong work ethic Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures Must pass all required background checks Must be and remain compliant with all regulatory requirements for working in the cannabis industry Must be able to obtain and retain a license issued by the state of operation Must have excellent organization and time management skills Must be focused and pay close attention to detail Must be able to internalize training and follow instructions Must be able to communicate clearly and effectively Available shifts and compensation:
We have available shifts all days of the week.
Compensation is $12.
00 - $14.
00/hour.
About Ohio Cannabis Company:
Ohio Cannabis Company is looking for an individual to join our team.
Our ideal candidate is self-driven, motivated and trustworthy.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application.
Opt out anytime.
Msg & data rates may apply.
Powered by Homebase.
Free employee scheduling, time clock and hiring tools.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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